COURSE CANCELLATIONS
Course cancellations and refunds
Your booking reserves a place on a scheduled course. Venue, trainer time and course resources may be arranged in advance, so the amount refunded depends on when you cancel.
At a glance
14+ days
Full refund or transfer
7–13 days
50% refund or transfer where possible
Under 7 days
No automatic refund, but exceptional circumstances may be considered
How to cancel
To cancel your place, please email Allan at ashawexperience@gmail.com with the following information:
1. Your booking reference
2. The course date
3. A clear request to cancel or transfer, if preferred
Allan will confirm your cancellation and any refund or transfer that applies based on the notice given.
Group bookings
Larger organisation bookings often require longer notice because several places may be difficult to refill.
If you are booking on behalf of a group, please get in touch as early as possible if your plans change so we can discuss the options and do our best to help.
Group-booking schedule
30 or more days before the course: full refund
14–29 days before the course: 50% refund
Less than 14 days: no automatic refund
Allan may offer a transfer or discretionary refund where circumstances justify it. This group-booking schedule applies to organisation and group bookings. It does not replace any statutory rights that may apply.
Individual open-course places
Cancellation 14 or more days before the course: full refund or transfer to another available date.
Cancellation 7–13 days before the course: 50% refund or transfer where possible.
Cancellation less than 7 days before the course: no automatic refund.
Non-attendance: no automatic refund.
Allan may consider illness, emergencies or other exceptional circumstances individually.
A place may be transferred to another suitable person where practical and where the course requirements allow it.
Transfers depend on availability and course requirements. A transfer cannot be guaranteed for every booking.
Your statutory rights
These cancellation terms do not affect any statutory consumer rights that may apply to you under UK law.
Nothing in this policy limits or excludes liability or rights that cannot lawfully be limited or excluded.
If Allan needs to change or cancel a course
If Allan needs to cancel a course, you will be offered a full refund or the option to transfer to an alternative date.
If a course is rescheduled or materially changed, Allan will contact affected customers as soon as possible and explain the available options.
Any refund applies to the course booking. This policy does not cover travel, accommodation or other costs you may have arranged separately.